Politica de rambursare
KONDIMENT WORLDWIDE SRL manufactures and sells made-to-measure, customized or standard size products, designed and signed by KONDIMENT WORLDWIDE SRL. The manufacturing process employs traditional methods and experts in luxury design create unique products in a limited series.
You can return your order within 14 days upon receipt, the return costs will be insured by the customer.
Please note that custom-tailored products cannot be returned.
The most convenient return procedure is for you to send us an email at email@example.com and we’ll deploy our courier to your chosen location (free service within Romania).
- Items should be returned in their original packaging to ensure they are adequately protected in transit, accompanied by the documents received in the box (please make sure you fill out the return details on the form, including your payment details so we can issue your refund).
- We shall appreciate if you protect the boxes as well.
As soon as we receive and analyse the product/s, we will issue your refund within 48 hours, which includes the costs of the original shipping fees. The refund will appear in your bank account within 48 hours (it may depend on the bank that issued your card).
All products are quality controlled and checked for any problems or defects before being sent to the client.
Although we endeavor to provide an accurate picture regarding the colors of the products, some colors may appear slightly distorted from the original, given a wide range of available monitors. Therefore, the Company cannot guarantee that the color displayed on your monitor matches the product’s color.
If you happen to receive a product that is not in perfect condition, please contact us immediately!
Products delivered by the Company’s own means and products collected from our premises by Law No. 51 of 21 January 2003 are not considered eCommerce purchases.
The Company does not assume any liability for the handling and transportation of returns nor accepts returned products that were damaged from such causes.